All returns must be made within 30 days of your purchase. Anything after 30 days cannot be refunded or exchanged.

In order to process your return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns require a receipt or proof of purchase. In some cases, only partial refunds may be issued if the item is not in its original condition and/or damaged.


Upon receipt of your Kool Tiezz product, a confirmation will be sent to the e-mail address on file notifying you that the item was received. 

If approved, your refund will be processed within 7 days of receipt of the Kool Tiezz product. All refunds will be reversed in the order it was received.

If for any reason you do not see your refund after the seventh day from the date of receipt of the Kool Tiezz confirmation, please send an e-mail to with REFUND INQUIRY and include ORDER # in the subject line. In many cases, it may take a day for your bank to release the funds. Please check with your bank to see it the request is pending. 

All sale items are final. No refunds or exchanges will be issued, unless the product was defective or damaged.