Refund policy

At Kool Tiezz, every item is custom-created with care, which means we do not offer refunds on any purchases. However, we want you to love your experience with us. If for any reason you're not fully satisfied with your item, we’re happy to offer an exchange in the form of store credit that can be used toward any product on our site.

Store credit never expires and can be applied at checkout on your next order. If you need assistance with an exchange, our support team is here to help!